Sales Policy for Jadesora
Effective Date: March 14, 2025
At Jadesora, we are committed to providing you with the highest quality products and exceptional customer service. This Sales Policy outlines the terms and conditions governing the sale of products through our website. By making a purchase on our website, you agree to the terms set forth in this policy.
1. Product Availability
All products listed on our website are subject to availability. We strive to maintain accurate stock levels, but in the event that an item you have purchased is out of stock, we will notify you promptly and offer either a full refund or the option to wait for the item to become available again.
2. Pricing
Prices for products on our website are listed in USD (United States Dollar) and are subject to change at any time without prior notice. The price displayed on the product page at the time of purchase is the price you will pay.
Any applicable taxes or shipping fees will be calculated at checkout based on the shipping address and will be added to the total cost of the order.
3. Payment Methods
We accept various payment methods to ensure a convenient and secure shopping experience. These include:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: For easy and secure payments through your PayPal account
- Other Payment Methods: Additional payment methods may be available depending on your location.
All payments are processed securely through trusted payment gateways. By submitting your payment, you authorize us to charge the total amount of your order, including taxes and shipping fees.
4. Order Processing and Shipping
Once your order is placed, we will begin processing it within 1-2 business days. We strive to ship all orders as quickly as possible and will notify you once your order has been shipped. You will receive a tracking number to follow your package’s journey.
Shipping times may vary depending on the shipping method selected and your location. We offer a variety of shipping options, including standard, expedited, and express shipping. The shipping cost will be calculated at checkout.
For international orders, please note that customs duties and taxes may apply. These are the responsibility of the customer.
5. Order Confirmation and Cancellations
Upon placing an order, you will receive an email confirmation with the details of your purchase. If you need to make any changes to your order or cancel it, please contact us as soon as possible. We can only cancel or modify orders before they are shipped. Once an order has been shipped, it cannot be canceled or modified.
6. Sales Tax
Sales tax will be applied to orders based on the shipping address and the tax regulations in your state or country. The applicable sales tax amount will be clearly shown at checkout.
7. Returns and Refunds
Jadesora offers a hassle-free return and refund policy for eligible products. For more information, please refer to our Refund and Return Policy. We offer returns within 30 days of receipt for most products, as long as they are unused, in original packaging, and meet the conditions specified in our Refund and Return Policy.
Please note that certain items, including customized or personalized products, are non-returnable and non-refundable.
8. Damaged or Defective Items
If your product arrives damaged or defective, please contact our customer service team immediately at info@jadesora.xyz or call 517-504-2242. We will work with you to resolve the issue by offering a refund, replacement, or store credit, depending on your preference.
9. Account Creation and Security
To place an order on our website, you may be required to create an account. By doing so, you agree to provide accurate and up-to-date information, including your name, email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
If you notice any suspicious activity or believe that your account has been compromised, please contact us immediately.
10. Promotions and Discounts
From time to time, Jadesora may offer promotional discounts or sales events. These promotions may have specific terms and conditions, including expiration dates and exclusions. Only one promotion or discount code can be applied to an order at a time unless otherwise stated.
Please ensure you read the terms of each promotion to ensure eligibility.
11. Limitations of Liability
Jadesora is not responsible for any delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or third-party carrier issues. In no event will Jadesora be liable for any indirect, incidental, or consequential damages arising from the sale of products.
12. Changes to the Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Changes to the policy will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed about any changes.
13. Contact Us
If you have any questions or concerns regarding our Sales Policy or need assistance with your order, please don’t hesitate to contact us:
- Email: info@jadesora.xyz
- Phone: 517-504-2242
- Address: 479 Elk Avenue, Adrian, Michigan, United States
Thank you for shopping with Jadesora. We appreciate your business and look forward to serving you!
By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Sales Policy.