Shipping Policy for Jadesora

Effective Date: March 14, 2025

At Jadesora, we are committed to providing our customers with an efficient and reliable shipping experience. This Shipping Policy outlines the details of our shipping procedures, including shipping methods, processing times, and delivery expectations. By placing an order on our website, you agree to the terms set forth in this policy.

1. Order Processing Time

All orders placed on our website are processed within 1-2 business days of receiving your payment. Please note that orders are processed only on business days, which are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Once your order is processed, you will receive an email notification with tracking information (if applicable) so you can monitor your package’s delivery status.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Shipping times vary based on the shipping method chosen and the destination of your order. Please review the options available during checkout to select the best method for your needs.

Domestic Shipping (within the United States):

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1-2 business days (available in select areas).

International Shipping:

We offer international shipping to most countries. Delivery times for international orders may vary based on the destination country, customs processing times, and the selected shipping method. International shipments generally take 7-21 business days depending on the destination.

Please note that international shipping costs, delivery times, and customs duties will be calculated at checkout. Customers are responsible for any customs duties, taxes, and import fees imposed by their respective countries.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method chosen at checkout. The total shipping cost will be clearly displayed before you complete your order.

For domestic orders, we offer free standard shipping on all orders over $50. Expedited and express shipping options are available for an additional fee.

For international orders, shipping costs are calculated based on the destination country and the selected shipping method. Free shipping promotions do not apply to international orders.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress on the carrier’s website. Please allow 24-48 hours for the tracking information to update after your order has been shipped.

If you do not receive tracking information or experience any issues with tracking, please contact us at info@jadesora.xyz, and our customer service team will assist you.

5. Shipping Restrictions

While we strive to provide worldwide shipping, there may be certain countries or regions where we cannot ship due to logistical or legal restrictions. If we are unable to ship to your location, we will notify you promptly and offer a full refund for your order.

Additionally, some products may be restricted for international shipping due to customs regulations. If any of your ordered items are not eligible for international shipping, we will contact you to resolve the issue.

6. Delivery Issues

Jadesora is not responsible for delays caused by the carrier or unforeseen events such as weather conditions, natural disasters, or strikes. While we make every effort to ensure timely deliveries, we cannot control external factors that may impact shipping times.

If you experience any issues with your delivery, such as delayed or lost shipments, please contact the carrier directly using the tracking information provided. If your package is not delivered within the expected timeframe, please reach out to our customer service team, and we will assist in resolving the issue.

7. Undeliverable Packages

If a package is returned to us due to an incorrect or insufficient address, the customer will be responsible for any additional shipping charges incurred to reship the package. Please ensure that the shipping address provided is complete and accurate.

If you notice any errors in your shipping address after placing your order, please contact us immediately to make the necessary changes before the package is shipped. Once the package has been shipped, we cannot modify the shipping address.

8. Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us immediately. We will work with you to resolve the issue by offering a replacement or a full refund for damaged or missing items, subject to our return and refund policy.

We may require photos of the damaged items and packaging to process your claim. Please retain all packaging and materials as they may be needed for the claim process.

9. Customs, Duties, and Taxes (For International Orders)

For international shipments, the recipient is responsible for paying any applicable customs duties, taxes, and import fees. These charges are imposed by the destination country and are outside of Jadesora’s control.

Customs procedures and fees vary by country, and you should contact your local customs office for more information on potential charges before placing an order.

10. Address Changes

Once your order has been shipped, we are unable to change the shipping address. If you need to update your shipping address before your order has shipped, please contact us as soon as possible. We will do our best to accommodate address changes before shipment, but we cannot guarantee this if your order is already in the processing or shipping stage.

11. Changes to Shipping Policy

Jadesora reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about any updates or changes.

12. Contact Us

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please feel free to contact us:

  • Email: info@jadesora.xyz
  • Phone: 517-504-2242
  • Address: 479 Elk Avenue, Adrian, Michigan, United States

Thank you for shopping with Jadesora. We are committed to providing a smooth and reliable shipping experience, and we appreciate your business!

By placing an order with Jadesora, you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping Policy.