Payment policy - JADESORA

Payment Policy for Jadesora

Effective Date: March 14, 2025

At Jadesora, we strive to offer our customers a seamless and secure shopping experience. Our Payment Policy outlines the terms and conditions for all payments made through our website, including the accepted payment methods, billing information, and payment processing procedures. By making a purchase on our website, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

Jadesora accepts a wide range of payment methods to ensure that you have a convenient and secure way to complete your transactions. The following payment methods are accepted:

Credit and Debit Cards: Visa, MasterCard, American Express, Discover
PayPal: Secure payments through your PayPal account
Other Payment Methods: Depending on your location, additional payment options may be available, such as Apple Pay, Google Pay, or other local payment systems.

Please ensure that your payment information is accurate and up-to-date to avoid any delays in processing your order.

2. Payment Authorization

When you place an order on our website, you authorize Jadesora to charge the payment method you selected for the total amount of your purchase, including taxes and shipping fees. All payments are processed securely through trusted third-party payment gateways, which comply with industry standards for data protection and security.

By submitting your payment information, you confirm that you have the right to use the payment method provided and that the information you supply is accurate and complete.

3. Security and Encryption

Jadesora takes the security of your payment information seriously. We use SSL (Secure Socket Layer) encryption to protect your personal and financial data during the payment process. This encryption ensures that your information is transmitted securely and cannot be accessed by unauthorized parties.

Additionally, we partner with trusted payment processors to ensure that all financial transactions are handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard), further safeguarding your sensitive information.

4. Payment Processing

Once you submit your order, we will process your payment within 1-2 business days. After payment is successfully processed, you will receive an email confirmation with the details of your order. If your payment is declined or there are issues with processing, we will contact you promptly to resolve the situation.

Please note that in some cases, we may request additional verification for security purposes. This may include verifying your billing address or providing proof of identity. We appreciate your understanding and cooperation.

5. Taxes and Duties

The prices listed on our website are exclusive of any taxes, duties, or other fees that may apply based on your location. The applicable sales tax will be calculated and added to your total at checkout based on the shipping address provided.

For international orders, customs duties, taxes, and import fees may apply when the package arrives in the destination country. These charges are the responsibility of the customer and are not included in the order total at checkout. We recommend checking with your local customs office for information on any additional fees before placing an international order.

6. Currency

All transactions on Jadesora are processed in USD (United States Dollar). If you are shopping from a different country, your bank or payment provider may convert the total amount into your local currency. Please be aware that currency conversion fees and exchange rates may apply, depending on your payment method and financial institution.

7. Payment Confirmation and Order Processing

After successfully submitting your payment, you will receive an order confirmation email, which includes your order number, details of the items purchased, and the total amount paid. Please review the confirmation email carefully to ensure that all details are correct.

If there are any discrepancies or issues with your order, please contact us immediately so we can address them before your order is shipped.

8. Payment Issues and Declines

In the event that your payment is declined or there is an issue with processing, we will notify you via email or phone. Common reasons for payment issues include:

Insufficient funds in your account
Incorrect payment information (e.g., wrong card number, expiration date)
Payment provider restrictions or issues

To resolve these issues, please update your payment information and attempt the payment again. If the problem persists, please contact your payment provider for further assistance.

9. Order Cancellations and Modifications

Once your order is processed and payment is confirmed, we are unable to cancel or modify the order. If you need to make changes to your order, such as updating the shipping address or changing the products, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.

If your order has already been shipped, you will need to follow our Return and Refund Policy to initiate a return.

10. Refunds

Refunds will be processed to the original payment method used for the purchase. If you cancel your order before it is shipped or if the return is approved, the full amount of the purchase, including applicable taxes, will be refunded.

Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider. Shipping fees are non-refundable unless the return is due to an error on our part, such as damaged or incorrect items.

11. Fraud Prevention

Jadesora takes fraud prevention seriously. To protect both our customers and ourselves, we reserve the right to decline or cancel any order that we believe may be fraudulent. If we suspect fraud, we may request additional verification from the customer before processing the order. This could include verifying the billing address or requesting photo identification.

12. Changes to Payment Policy

Jadesora reserves the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page, and the updated effective date will be shown at the top of the policy. We encourage you to review this policy periodically to stay informed about any updates or changes.

13. Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with your payment, please feel free to contact us:

Email: info@jadesora.xyz
Phone: 517-504-2242
Address: 479 Elk Avenue, Adrian, Michigan, United States

Thank you for choosing Jadesora. We are committed to providing you with a secure and reliable shopping experience.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Payment Policy.