Refund and Return Policy for Jadesora

Effective Date: March 14, 2025

At Jadesora, we strive to provide you with an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, we have outlined our Refund and Return Policy to ensure a seamless process. By purchasing from Jadesora, you agree to the terms and conditions stated in this policy.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds on eligible items within 30 days from the date of receipt. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging, including all accessories, tags, and labels.
  • The return must be initiated within 30 days of the delivery date.
  • Proof of purchase (receipt or order number) must be provided.

Please note that certain items, including customized or personalized products, are non-returnable.

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at info@jadesora.xyz or call us at 517-504-2242. Please include your order number, the reason for the return, and any relevant photos if the product is damaged or defective.

  2. Return Authorization: Once we receive your return request, we will review the details and provide you with return instructions. In some cases, we may offer you a prepaid return shipping label.

  3. Ship the Item: Carefully package the item in its original packaging and return it to us. Please ensure that the return package is shipped using a trackable service.

  4. Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.

3. Exchanges

We currently do not offer direct exchanges for products. If you wish to exchange an item, please initiate a return for the original item and place a new order for the replacement product.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@jadesora.xyz or call 517-504-2242. We will provide you with a return label and issue a full refund or replacement, depending on your preference.

Please retain all packaging materials and photos of the damaged item for processing your claim.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Customized or personalized products
  • Final sale or clearance items
  • Gift cards

If you have any questions regarding whether an item qualifies for a return, please contact our customer service team before making a purchase.

6. Return Shipping Costs

Unless the return is due to an error on our part (e.g., damaged or incorrect items), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product. We are not responsible for items lost or damaged in transit.

7. International Returns

For international orders, return shipping costs are the responsibility of the customer. Please ensure that the returned item is clearly marked as a return to avoid any customs issues. Refunds for international returns will be processed in the same manner as domestic returns, minus any applicable return shipping charges.

8. Processing Time for Returns and Refunds

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us:

  • Email: info@jadesora.xyz
  • Phone: 517-504-2242
  • Address: 479 Elk Avenue, Adrian, Michigan, United States

Thank you for shopping with Jadesora. We are committed to ensuring that your shopping experience is pleasant and that any issues you encounter are handled with care and attention.

By shopping with Jadesora, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy. We value your trust and aim to provide a hassle-free experience for every customer.